This is the best way to contact us with any enquiry or customer support issue.
Customer Support Tickets
are our Primary method of contact because:
1. We can provide a rapid response to your questions
2. Your message is targeted to a specific company department
3. You can receive confirmation of responses to any device that is capable of accepting email
4. Files can be attached to any message
5. It is a very efficient system
How does it work?
· You create the ticket (fill out a simple form)
· We respond
· You reply back, if you have any further questions
· The ticket is closed when you are satisfied
Features
· At the click of a button, you can see the complete thread of a conversation
· The system is secured on our secure server, so your message is not only secure, but is unlikely to be lost (unlike email)
· You can even re-open a “closed” ticket if it becomes necessary, so that you do not need to repeat previous questions
Customer Support Tickets are the most efficient method of responding to customer enquires
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